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Bloomfire is a versatile platform that offers a wide range of use cases to its users. One of its primary benefits is providing easy access …
Starting at $25 per month
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What is Bloomfire?
Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with…
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Bloomfire Review: Allows Medical Pro To Search In Catalogs of Data Quickly & Efficiently
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Pricing
Basic
$25.00
Cloud
per month
Entry-level set up fee?
- $25 Optional
For the latest information on pricing, visithttps://bloomfire.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Bloomfire?
Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.
Bloomfire Screenshots
Bloomfire Videos
Introducing Bloomfire Spark
Bloomfire for Knowledge Sharing
Southwest Airlines Democratizes Insights with Bloomfire
Southwest Airlines Democratizes Insights with Bloomfire
Bloomfire Integrations
- Box
- Dropbox
- Google Drive
- OneDrive
- Zendesk Suite
- Microsoft Teams
- Salesforce
- Microsoft OneDrive
- Sack
- Chrome
- Tableau
Bloomfire Competitors
Bloomfire Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | USA, Australia, UK, England, Germany, Canada, Mexico, Spain, Ireland, Wales, France, New Zealand |
Bloomfire Downloadables
Frequently Asked Questions
Bloomfire starts at $25.
Reviewers rate Usability and Support Rating highest, with a score of 9.
The most common users of Bloomfire are from Mid-sized Companies (51-1,000 employees).
Bloomfire Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 60% |
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(283)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Bloomfire is a versatile platform that offers a wide range of use cases to its users. One of its primary benefits is providing easy access to information, allowing users to find answers and solutions on their own, without the need to reach out to others. This has proven to be a valuable feature, as it reduces dependency on colleague availability and fosters a sense of independence among users.
With Bloomfire, users also have the ability to store and access important documents, benefiting both office-based employees and those working in remote project sites. The platform's ease of navigation has been widely praised, making it effortless for users to locate the information they need. Additionally, Bloomfire serves as an educational tool, providing training materials and company knowledge to enhance professional development within organizations.
Moreover, Bloomfire facilitates communication and information sharing between employees across different locations. Its centralized nature allows for seamless collaboration among team members scattered across time zones and departments. Whether it's accessing up-to-date information related to the Covid-19 pandemic or quickly disseminating critical updates to remote workers, Bloomfire proves to be a reliable solution for efficient and effective communication.
The platform's versatility is also highlighted in specific industries such as healthcare and education. In healthcare settings, Bloomfire serves as a one-stop shop for systems used in healthcare, organizing HR applications, patient care resources, and crucial policies in one central location. For educational institutions, Bloomfire addresses document management and internal communication needs by offering a centralized repository for sharing resources, district-wide videos, curriculum materials, and more.
Overall, user experiences attest to the usefulness of Bloomfire in various scenarios. Whether it's accessing information on-demand, promoting knowledge sharing among colleagues, or facilitating seamless communication across different locations and industries, Bloomfire proves to be an invaluable tool for organizations seeking streamlined information management.
Attribute Ratings
Reviews
(1-25 of 82)Companies can't remove reviews or game the system. Here's why
April 19, 2022
Fire Up Your Knowledge Base with Bloomfire
Bloomfire has helped our Knowledge Management team create an integrative resource tool that houses processes, procedures, and policies for our front-line representatives and agents. Since its inception, Bloomfire has worked with our specific requests and needs to enhance the experience, both for the creator (Author) and reader. This has then allowed us to expand responsibilities and roles to other departments by empowering them to contribute, edit, and support one another in the expansion of the knowledge base. Every year the ease of use becomes more intuitive and affords us efficiencies we did not have with our last knowledge database.
- Search Engine
- Upload of Documents and Images
- Sharing of Posts
- Creation of Posts within Series
- I would love to see the ability to tag, search, and identify images for easy replacement.
April 18, 2022
New! Place to find updates on Mulesoft.
As a Mulesoft partner benefit, we have given access to Bloomfire as a partner benefit. We frequently use Bloomfire to read the latest available Mulesoft articles. My company mainly deals with Salesforce - Mulesoft integrations so I used Bloomfire to find a number of articles on the same. Some demo videos and accelerator sessions helped me with my real-time use cases.
- Mulesoft Accelerator sessions
- Mulesoft composer demo videos
- FAQ for mulesoft partners
- Expecting some workshops of AWS integrations
- Information on Munit frameworks
- Sessions on Best practices and Application updates
April 18, 2022
Bloomfire, a user-friendly program
For us, it's set up as a special tool with articles to help us do our jobs. It's almost like a really user-friendly blog. We can ask questions on it and the answers are shown to help others. It's also set up with other apps we use daily and our time clock. Very very convenient, everything is in one easily accessible place. I like it a lot.
- Loads quickly
- Easy navigation
- Customizable
- The search feature needs to be more precise
- Keyword search sometimes brings up very old things first instead of the newest articles
- Should be able to customize our individual homepages and group commonly accessed pages in the sidebar.
We use Bloomfire in a variety of business areas from customer service support, technical services, sales, and with our global education teams to share collateral and other educational assets. This application has been an invaluable resource to not only house and share information, but also to engage our community to educate and support each other.
- Deep indexing
- Organization
- Searchability
- Ease of use
- Expandable to a plethora of needs across departments
- Beyond filters, a folder structure would be valuable
- Ability to upload bulk content after launch
- Integration with HubSpot
April 08, 2022
Bloomfire Simplified Our Knowledge Hub
Bloomfire is our knowledge hub. We have all of our guidance, reference, and research saved there. We utilize Bloomfire a little differently as we only allow SMEs to update and post. Our users have the ability to flag posts but not comment directly about or respond to questions. Bloomfire has allowed us to not have multiple versions of guides, templates, etc. in use.
- Allows insight into posts that are not utilized so the team can look into why, or if needed.
- Allow to publish posts quietly.
- Ability to follow and bookmark posts is a feature our team uses.
- Allowing copy and paste from a Microsoft document and being able to keep the formatting.
- The autosave feature, while nice, causes us to have many saved but not published posts. The correct post is published but the "starter" post is also saved.
- Allow for view capability of email templates that are uploaded, without having to download to see them.
April 04, 2022
Bloomfire has made my life easier
We are a data-driven company and being that it is the insurance industry, training and reference materials are essential on a minute-by-minute basis at times. Without this data and reference material, we are dead in the water. The managers in our company have striven to make sure we have that training and information at our fingertips at all times and the tool we use is Bloomfire.
- Reference to critical information with a click
- The interface is extremely user-friendly.
- Key word co-location in case I mess up my search query
- Very well organized.
- I really can't think of any
March 25, 2022
Excellent Tool That Facilitates Better Internal Organization and Catalyzes Employee Happiness
Bloomfire is our primary tool for onboarding across different verticals at Kargo. When the new hires start, we choose a relevant vertical (e.g. business intelligence, revenue operations, product management) and then have access to a host of different training sessions. These sessions vary and can be in the form of videos or articles. The main problem Bloomfire addresses is needing to get employees up to speed quickly and efficiently, and allows employees to access the information most relevant to them.
- Segments information resources by category.
- Leverages video in tandem with slides/text to provide a diverse suite of learning formats.
- Community access lets you know what people in your organization are working on currently.
- I would recommend adding a feature to combine different posts/series by job title (so in addition to the Revenue Ops category, there could be a structured walkthrough for Revenue Manager).
- Live Q+A sessions for group onboarding initiatives.
- Ability to label bookmarks by priority/job type.
February 04, 2022
Pretty Damn Good
We use Bloomfire for all our install documents and training manuals. The only issue we have seen is that the search features are not that good. If we type in a specific word or part number many other results come up and the one we search for is on the bottom. Also, when clicking on the item you searched for and when you go back, it brings you back to the home page and not your results.
- Organized
- User Friendly
- it is difficult to download documents on a mobile device at times
February 04, 2022
Satisfied user
It is the search engine for company products and procedures
- Excellent search engine
- encourages user feedback
- provides needed updates
- easy to use
- say what you need and it finds it
- Show entries in more chronological order most recent first
- speak and find
January 26, 2022
Bloomfire is on fire!
Our organization is spread across multiple states. Bloomfire is a platform where all the centers in the company can unite and access information as a whole. It is easy to use and search for anything needed from HR, payroll, operations, etc. This website has saved me so much time and effort by having all my answers in one place!
- user friendly
- easy access to all company forms
- great to get answers to questions
- notify by email when new items are added
January 25, 2022
Love the ease of collaboration with Bloomfire
We use it to share valuable and timely information with all of the other partners. We are constantly getting new versions of older documents and brand new documents and with Bloomfire we can easily stay up to date with the latest information. We also have the ability to comment on the materials and share ideas and questions.
- Sharing information
- Keeping the most up to date materials obvious
- Allowing users to comment and ask and answer questions.
- Not sure if it already exists, but it would be good to have a dashboard of key statitics
- Have an option for a list view or the thumbnail view
September 14, 2021
Pleased Bloomfire User :)
Our enterprise leverages Bloomfire as the main knowledge source. Our enterprise strategy is to extend Bloomfire to all areas. To achieve this goal, our Knowledge Management (KM) team partners with each department to help them through the migration process. In the process, the team takes time to understand department-specific needs, communicate Bloomfire benefits, build a viable plan of work with the business, develop individual dept knowledge owners and champions that lead to the successful adoption of Bloomfire.
- Partners with us to understand our goals
- Keeps us informed of latest system release and things in the pipeline
- Timely resolution of tickets
- N/A
September 07, 2021
Extremely Useful
Bloomfire is used as a reference tool to locate answers when you need to have one in a hurry, you type in keywords and the search will return everything subject related to the keyword or search word used. Less is more, the more targeted/specific you are, the better your search results.
- Search engine
- Shareable information
- You can like and follow any person that creates an article
- I currently don't have a wish list for Bloomfire, it's working fine for what I need to do with it.
August 25, 2021
Stress Free Employees
It is being used by the whole organization, we are using it here to keep all KT documents and static configuration files of web servers and Linux containers. It helps all our employees to deploy new assets easily with very little help from any senior resource. With Bloomfire our organization is very well organized and deploying a new server has now become very easy for our employees as they now have access to all the required documents and config files.
- A centralized box for all types of config files and common rules.
- Well organized user base to share companies secret documents and critical data.
- Makes it a lot [easier to manage] new resources and train them.
- Should have had the feature of user stories, as azure develops.
- Should have had support for Ubuntu/linux.
- The search algorithm could have been a little better, it misses finding an exact match sometimes.
August 25, 2021
Bloomfire: No Other Program Needed
Bloomfire has been a great and useful resource tool for us as employees. We can literally look up any products and get all the information that we need to perform to the best of our abilities within this site. It is amazing and truly a blessing. It has helped me learn the process the company uses and everything that I am supposed to know more effectively. It is also very user-friendly. It really just addresses any business problems that we could have about where to find any resources or information needed. I use it daily at work and will always speak highly of it to anyone else! Thank you so much for providing this exceptional program for all of us to use!
- BB8
- Brochures
- Product searches
- Dental state availability list
- Providing more videos about the differences between the dental plans.
- Providing more videos about the differences between the carriers in regards to med supp or med adv.
- Providing more videos about processes and functions that we at AWL have to do on a daily basis.
Whole organization, and addresses all problems.
- The gateway to know-how.
- Explore, learn and share.
- Ease of navigation & accessibility.
- GUI enhancement.
- Grouping slides transition for the discussed topic together than giving separate transition as tracing back to the original topic may be odd for the unknown new user.
August 02, 2021
User-friendly Knowledge Base
I'm a relatively new employee to the company, and it seems like we are using Bloomfire for many things. In my role, we use it as a knowledge base of self-help articles, almost as a wiki. We also post announcements and constantly changing information like contact information here. I believe other departments use it as a dashboard with company news and information relevant to their jobs.
- SSO Support - Not just another username/password to remember.
- Easily updated - No strange code or obscure formatting options.
- Feedback options - People can post below articles or flag articles for review.
- Search function needs more SEO, but that may be because of my company's implementation.
July 21, 2021
Bloomfire: Awesome for Employees Spread Out
We use Bloomfire at our company mainly to share info to each other since we work at different branches and from home. We just started to use Bloomfire to help manage information for our training all in one place. For training we like how it's a central location for trainers and trainees to track the training and leave comments. We also enjoy using Bloomfire for training, since it's great accountability system, we can track users' engagement with training posts and exercises.
- Easy Navigation
- Great Filtration for Answers
- Very Organized
- Seeing how much a user interacted with a post - If they haven't already
Bloomfire is used by all the company departments and teams to research, select and download any type of material that can be used externally (presentations, videos, agreements, etc.). Every user can search for specific documents that are organized on the platform with keywords and sections, see their previews and download the selected file for their own use.
- Research documents by keywords.
- Offering document preview before download.
- Organize materials by folders.
- Create personal selections of documents.
- See document previous versions updates.
- Standard research is based on "relevance" and not "alphabetical."
May 04, 2021
Bloomfire is awesome!
Bloomfire is used for our knowledge base. It is used by the Associate Support Department. It helps with providing accurate information to the field. The Knowledge Base has examples of many correct processes. Everyone in Associate Support has access to the Bloomfire Knowledge Base.
- Website layout
- Search functions
- Aesthetically pleasing
- Interaction with other users.
- Option for customizing your own page.
- Notifications if you have not read an article.
April 21, 2021
Good enterprise management product with all you want
Bloomfire was used as a knowledge management platform for sharing documents with a wide tech community. The community was international and across the globe with varied levels of concurrent usage. It's simple to use, possess powerful search, bookmarking, flagging, sharing and all key capabilities which you would expect for a document management tool. Being a SaaS product makes it more operations friendly.
- It's a Saas based product. That makes the maintenance easier.
- It has a very user friendly interface which makes its usage simpler.
- It provides great search functionality, ability to share, bookmark and all key features you would expect from a knowledge management tool.
- It provides good analytics on various metrics.
- I don't see any key cons.
April 20, 2021
Bloomfire does the trick!
It is being used to help nearly 150 North American Jewish Federations keep in contact with each other, share resources and advice. It has separate groups for specific departments or you can ask all users.
- Sends emails when someone posts a question
- Sends emails when someone answers your question
- Lets you search for keywords to see if the same question has been answered in the past
- The emails that come in as notifications could have more detail
April 20, 2021
IT Support Transformed by 'Answers' (our Bloomfire KB)
We use Bloomfire as our knowledge base. Our campus community uses public content to look up and find answers to their technology questions. We also have a private group with posts for IT Techs only.
Bloomfire enables us to:
1) provide consistent support -- using Bloomfire posts to respond to customers, helps our responses to be the same or similar regardless of the technician.
2) allows 24x7 support -- our customers have access to Bloomfire posts regardless of our Help Desk service hours.
3) training - using Series, we can create lists of posts to use for position training and new employee onboarding.
Bloomfire enables us to:
1) provide consistent support -- using Bloomfire posts to respond to customers, helps our responses to be the same or similar regardless of the technician.
2) allows 24x7 support -- our customers have access to Bloomfire posts regardless of our Help Desk service hours.
3) training - using Series, we can create lists of posts to use for position training and new employee onboarding.
- Ease of use -- Even non-technical people can create posts providing department-specific information and instructions.
- Built-In analytics -- Allows reporting to management [with] relatively little work.
- Bulk updates -- invaluable for changes in personnel and curation.
- Their customer service has been outstanding.
- Customizing the site to our brand required coding.
- Possibly optimizing the search -- we find users getting too many results.
- Configuring automatic curation so authors are notified of stale content.
- Content bulk change -- this would be helpful when a link changes or a product is updated.
April 17, 2021
Bloomfire is great!
Bloomfire has helped me so much in this new job position. It has given me the resources that I need to be successful. When I am unsure of something I always refer to Bloomfire as it is the main source of accurate information for the company I work for. It helps employees in giving us the confidence that we need when we are unsure of certain policies or procedures.
- It is very user friendly.
- It allows graphs and pictures etc. which is very good because people do have different learning styles.
- It allows you to update information and processes the updates in a timely manner.
- It allows you to like and comment.
- In the "ask a question" tab it should have more details like a drop down of FAQ.
- Sometimes related content at the bottom of the page has nothing to do with the content I am actually looking for.
April 16, 2021
Bloomfire rocks!
It is used across the organization for handling customer service related inquiries and procedures.
- It displays the info in such a manner that is easy to read.
- The search option gives a filtered result of what you are looking for.
- Allows you to like and share content you consider to be useful for your team.
- The environment could be more user friendly. Background.
- The most recent info posted should have a tab.
- The info could be grouped ranging from the most recently updated to the oldest one posted.